Having a Product on the Shelf Is Not the Same as Having a Sales Strategy In Topic #1 of this series, I discussed product development and why I believe great aftermarket companies should focus on solving real customer problems instead of simply improving someone else's gadget. In Topic #2, I moved into Pricing & Channel Pricing, and understanding your brand value, building enough margin into the product, and making sure everyone involved in selling it has a reason to participa

In the first article in this series, I talked about product development and why I believe aftermarket companies should spend more time solving customer problems and less time building a slightly better version of someone else's product. But developing the right product is only the beginning. The second thing I would focus on is pricing. And I don't mean taking your cost, multiplying it by a factor, comparing it to three competitors, and calling it good. Pricing is one of the

I've spent most of my career in the automotive aftermarket, and if I were handed the keys to an aftermarket company tomorrow, I wouldn't start by changing the sales team, cutting expenses, hiring a new marketing agency, or immediately launching ten new products. I would start with one question: What problems in our industry are customers still dealing with that nobody has solved correctly? Because somewhere along the way, I think too much product development became product co

This might be a little overboard, but it gets the point across. For years, lean manufacturing has been held up as the gold standard for operational excellence. Build less. Carry less inventory. Reduce waste. Improve efficiency. Increase cash flow. On paper, it sounds like the perfect business model. But here's the reality: Lean manufacturing is not a one-size-fits-all strategy. It's a tool. Like any tool, its effectiveness depends entirely on how and where you use it. I've w

I lost weight using AI. Every year the SEMA Market Report gives the automotive aftermarket a snapshot of where the industry is headed. The 2026 report paints an optimistic picture of a market that continues to prove its resilience despite inflation, economic uncertainty, and shifting consumer behavior. On paper, everything looks healthy. U.S. consumers spent just under $53 billion on specialty automotive parts and accessories in 2025, and SEMA expects the market to return to

Every salesperson has heard the saying: "People buy from people they trust." It's repeated so often that it's almost become meaningless. But if you strip away every sales methodology, every CRM, every AI tool, every marketing campaign, and every pricing strategy, you'll find that one thing still determines whether a customer comes back: Trust. The interesting part is that trust has very little to do with how good you are at closing deals. It has everything to do with how you