Having a Product on the Shelf Is Not the Same as Having a Sales Strategy In Topic #1 of this series, I discussed product development and why I believe great aftermarket companies should focus on solving real customer problems instead of simply improving someone else's gadget. In Topic #2, I moved into Pricing & Channel Pricing, and understanding your brand value, building enough margin into the product, and making sure everyone involved in selling it has a reason to participa

Before we get into inventory, it's worth looking back at where this series started. In Topic #1: Product Development, I focused on solving real customer problems instead of simply looking at a competitor's product and trying to make it a little better. The point was simple: strong products should start with an unmet need, not with a benchmark. In Topic #2: Pricing & Channel Pricing, I talked about building the right pricing structure around that product, understanding your br

In the first article in this series, I talked about product development and why I believe aftermarket companies should spend more time solving customer problems and less time building a slightly better version of someone else's product. But developing the right product is only the beginning. The second thing I would focus on is pricing. And I don't mean taking your cost, multiplying it by a factor, comparing it to three competitors, and calling it good. Pricing is one of the

I've spent most of my career in the automotive aftermarket, and if I were handed the keys to an aftermarket company tomorrow, I wouldn't start by changing the sales team, cutting expenses, hiring a new marketing agency, or immediately launching ten new products. I would start with one question: What problems in our industry are customers still dealing with that nobody has solved correctly? Because somewhere along the way, I think too much product development became product co

When companies talk about growth, the conversation usually centers around outside sales, marketing, product development, distribution, and new customers. But for a consumer-facing brand, two of the most important departments in the entire organization are often sitting behind a phone, computer screen, live chat, or email inbox: Inside Sales and Customer Service. They are often the first real human interaction a consumer has with your company. And they absolutely should not be

This might be a little overboard, but it gets the point across. For years, lean manufacturing has been held up as the gold standard for operational excellence. Build less. Carry less inventory. Reduce waste. Improve efficiency. Increase cash flow. On paper, it sounds like the perfect business model. But here's the reality: Lean manufacturing is not a one-size-fits-all strategy. It's a tool. Like any tool, its effectiveness depends entirely on how and where you use it. I've w