When companies talk about growth, the conversation usually centers around outside sales, marketing, product development, distribution, and new customers. But for a consumer-facing brand, two of the most important departments in the entire organization are often sitting behind a phone, computer screen, live chat, or email inbox: Inside Sales and Customer Service. They are often the first real human interaction a consumer has with your company. And they absolutely should not be

What? No Quality Department? In manufacturing, engineering and quality are often closely connected. They work together every day to design products, solve problems, improve processes, and support customers. Because of that relationship, many companies make the mistake of placing the Quality Department under the Engineering Department. While this may seem efficient on paper, it often creates challenges that can negatively impact product quality, customer satisfaction, and long