The word leadership has been overused to the point where it's often confused with simply holding a management title. In many organizations, the person with the most authority is automatically labeled the leader. But leadership has very little to do with a title and everything to do with creating an environment where people can perform at their best. One conversation has stayed with me throughout my career. A CEO once told me, "You need to do more of the work because your empl

Has this happened to you? Every company talks about culture. Mission statements are written. Core values are posted on walls. Leadership teams discuss employee engagement scores and retention strategies. Yet despite these efforts, many organizations fail to recognize one of the fastest ways to destroy culture: Different rules for different people. Employees notice everything. They notice when specific employees are allowed to violate company policies without consequence, for